Refund policy
At ScryMere, we are committed to ensuring your satisfaction with every purchase. Please review our refund policy carefully before making a purchase. If you have any questions, feel free to contact us at [email protected].
Eligibility for Refunds
Refunds are available for items that are defective, damaged upon arrival, or not as described. To qualify, you must notify us within 14 days of receiving your order. Items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, misuse, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper care or handling after delivery
- Personalized or custom-made products
- Items returned without prior authorization
How to Request a Refund
To initiate a refund, please email us at [email protected] with your order number, a description of the issue, and clear photos of the item (if applicable). Our team will review your request and respond within 2-3 business days. Do not send items back without our confirmation, as unauthorized returns may not be processed.
Refund Process
Once your refund request is approved, we will provide instructions for returning the item. You are responsible for return shipping costs unless the item is defective or incorrect. After we receive and inspect the returned item, your refund will be processed to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please request a refund for the original item and place a new order separately.
Contact Us
For any further assistance regarding refunds, please email [email protected]. We are here to help.