Faq

Ordering & Payment

How can I place an order?
Simply browse our collections of T-Shirts & Tops, Pants & Trousers, and Skirts. Select your desired items, choose your size and quantity, then proceed to checkout. You will be guided through the payment process.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options available at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount (see our shipping policy for details).

How long will it take to receive my order?
Standard shipping typically takes 5-10 business days within the US, and 10-20 business days internationally. Expedited shipping options are available for faster delivery. Please note that processing time is 1-2 business days.

Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination. Please check our shipping policy for more details.

Returns & Exchanges

What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unworn, unwashed items with original tags within 30 days of delivery for a full refund or exchange. Please contact [email protected] to initiate a return.

How do I return an item?
Email us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. Please refer to the measurements (chest, waist, hips, length) to find your best fit. If you are between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?
Our T-Shirts & Tops, Pants & Trousers, and Skirts are designed to fit standard sizing. However, fit may vary by style and fabric. Always check the specific product size chart for the most accurate information.

What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page (if available). We do not currently offer backorders. Please check back later or explore similar styles.

Contact & Support

How can I contact customer service?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24-48 hours during business days.

Do you have a physical store or showroom?
ScryMere is an online-only retailer. We do not have a physical store or showroom at this time.